Refund policy

Return and Refund

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Our products are handmade and most of them are made to order. For this reason, we do not automatically offer a refund for these products if you would like to return the product. However, if the product is not as described, we will gladly hear your case and a return will be considered. 

You can always contact us for any return question at danapazbeauty@gmail.com

Incase you received wrong order or damaged one and you were approved for a refund, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order Cancellations

An order may be cancelled if the order has not yet shipped. If the order has been shipped, no cancellations will be available. If the order has not been shipped but has been processed, a 25% restocking fee may be applied and deducted from your refund. No refund will be given for made to order items that are cancelled after they have been made. 

Damaged Goods: 

On occasion, some of our products may arrive damaged for what ever reason. We will gladly replace damaged goods or refund your money, whatever seems best for the situation. We may require proof of damaged goods by by sending us an image depending on the situation. 

Incorrect Products or missing items: 

Mistakes can happen. If you do receive an incorrect product or have missing items , please contact us to info@herbalinkskincare.com as soon as possible with your order invoice. We will send you the right / missing products and you wouldn't have to return the other package (not eligible in case you mistakenly get an wholesale order).

For wholesale items incorrectly shipped to you, please contact our Customer Service Team at danapazbeauty@gmail.com and let us know. We will be more than happy to work with you to come to a conclusion that will suit your needs well.

Exceptions / non-returnable items
Custom products such as special orders or personalized items, sales items or order that was purchased through gift cards cannot be returned 

 

Lost Packages: 

If a package is lost in shipment, please contact USPS as soon as possible with your tracking number and report that your package has been lost in transit to you. Once you have completed this step, please contact us and we will be happy to work with you and USPS to get you your product as soon as possible. 

Order Additions

Once your order has begun processing by our fulfillment team, no additions may be made to the order.